Booking Policy

For our guests comfort and convenience, we have some simple Booking policies:

Rates:

  • All rates are per pitch with up to 2(two) persons, per night. A third person in the motorhome adds € 2.00 per night and for every extra person there-after.
  • All Standard pitch pricing includes 4kW of electricity per day limited to a 6Amp supply. Extra usage will be billed at € 2.00 per kW extra.
  • Premium pitch is up to 10 metres in length and 7.5-8 metres in width . Charged at € 15.00 per day with up to 2 persons per night.
  • The Premium pitches pricing includes 7kW of electricity per day limited to a 6Amp supply. Extra usage will be billed at € 2.00 per kW extra. Two Premium Pitches only!
  • X-Large Pitch is 8.5m length x 7m wide and is charged at €11.00 per day with up to 2 persons per night. Includes 5.5kW of electricity per day limited to a 6Amp supply. Extra usage will be billed at € 2.00 per kW extra.
  • Pets are welcome and their presence is charged at € 1.00 per day, per pet extra.
  • Chemical toilet dump and grey water dump is included in the pitch fee free of charge but fresh drinking water is charged at € 1.00 per 50 litres.

Reservations:

  • Phone and email communications are viewed as an enquiries only.
  • All pitch reservations are subject to confirmation via our booking system.  Any communication not confirmed via our booking system will be treated as an enquiry only.
  • Pre-arranged email and telephonic Bookings entered into our booking system by ourselves qualifies as a Booking. The responsibility for ensuring that a Booking exists remains with the client.
  • A reservation will require a deposit to the value of one night paid up front for bookings of less than 5 nights. Reservations for periods exceeding 5 nights are subject to a 50% deposit payable at the time of booking.
  • The balance is due upon arrival. We accept Cash, Paypal payments and all major Credit Cards Via Paypal Here. Conditions apply – 3.8% Processing surcharge will be levied  for all Card payments. Unless otherwise  stated.

Cancellations:

  • Cancellations affect us more on peak periods but the policy remains the same.
  • Cancellations must be sent in writing via email no later than 10 days before your check-in date.
  • If you cancel closer than 10 days from your arrival,  we will retain up to 50% of amount of the payment given to us upon reservation. Our email address is info@vilamoura-rustic-motorhome-aire.com. Consideration of refunds will be at our discretion and will be final.

Check-in/out:

  • Check-in is between 12pm-sunset. Later check-ins by pre-arrangement only.
  • Check-out is between 9am -11:00am on Departure Day.

Smoking

  • We do not allow smoking inside any building.
  • Pleae dispose of your cigarette butts responsibly and DO NOT stamp out the cigarette on our Fences or Trees.

Rules on site maintenance

  • It is required that you keep your pitch and surrounding area clean and all litter /refuse needs to be removed on your departure. This includes all and any cigarette butts.
  • Pets waste needs to be removed by the animals owner immediately and disposed of in the appropriate manner in the bin supplied near the entrance of the site. Non-compliance with this rule will not be tolerated and can result in the cancellation of your stay.

Policy Changes

  • We reserve the right to change this policy at any time without notice and at our discretion.
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